Privacy Policy
Last updated: 26th April, 2026
1. Introduction
This Privacy Policy (“Policy”) explains how Eva Medical Services Ltd (“Eva Medical Services Ltd”, “EMS”, “we”, “us”, or “our”) collects, uses, discloses, and protects personal information when you use our website at evamedicalcm.com and any related online services (collectively, the “Site”).
By accessing or using the Site, you acknowledge that you have read and understood this Policy. If you do not agree with any part of this Policy, please do not use the Site.
2. Who we are and contact details
Eva Medical Services Ltd is a medical trading and supply company registered in Cameroon. Our details are:
Company Name: Eva Medical Services Ltd (EMS)
Registration Number: TPPRR/RC/BUA/2026/B/096
Unique Identification Number (UIN): MO32618441676R
Registered Address: Molyko Buea, Southwest Region – Cameroon
Phone: +237 692892151 / 677932112
Email: contact@evamedicalcm.com
Website: evamedicalcm.com
EMS supplies, distributes, imports, and exports medical equipment and accessories and provides related logistics and after‑sales services to healthcare facilities and manufacturers.
3. Scope of this Policy
This Policy applies to personal information we collect:
When you visit, browse, or use the Site.
When you submit information through online forms such as “Request a Quote”, “Partner with Us”, or contact forms.
When you communicate with us via email, phone, WhatsApp links, or social media channels linked from the Site.
It does not apply to offline interactions that are not connected to the Site, or to third‑party websites or services that we do not control.
4. What information we collect
4.1 Information you provide directly
We collect personal information you choose to provide, including:
Contact information: Name, job title, organization name, business email address, business phone number, and postal address.
Business details: Type of facility (e.g., hospital, clinic, laboratory, pharmacy, home‑care provider), areas of specialization, and any other information you include about your institution.
Project and request details: Equipment needs, product categories of interest (e.g., diagnostics, lab tools, furniture, surgical equipment, consumables), estimated budgets, timelines, and any notes you provide in “Request a Quote” or “Partner with Us” forms.
Communications: Content of messages, questions, feedback, or testimonials you send via the Site, email, WhatsApp, or social media.
We do not intentionally request or process patient medical records or sensitive personal health information via the Site. If you believe you have submitted such information inadvertently, please contact us so we can handle it appropriately in line with Cameroonian data protection law.
4.2 Information collected automatically
When you use the Site, we may automatically collect certain technical data, such as:
IP address and approximate location (country/region).
Browser type, device type, operating system, and language settings.
Dates and times of visits, pages viewed, and time spent on pages.
Referring URL (the page you came from) and exit pages.
This information is typically collected through cookies and similar technologies, which are explained in more detail in our separate Cookies Policy.
4.3 Information from third parties
We may receive limited information about you from:
Social media platforms (e.g., LinkedIn, Facebook, Instagram) when you interact with our official profiles or send us messages there.
Business partners or manufacturers who refer you to us or share your contact details for collaboration, introductions, or project purposes.
In all cases, we handle this information in accordance with this Policy and applicable laws.
5. How we use your information
We use the personal information we collect for the following purposes:
To respond to your requests and manage relationships
Processing and responding to inquiries, quote requests, and partnership proposals.
Communicating with you about potential or ongoing projects, including product options, pricing, and logistics.
To provide and improve our products and services
Assessing your needs to recommend suitable medical equipment, supplies, and solutions that fit your clinical and budget requirements.
Planning procurement, warehousing, delivery, installation support, and after‑sales services.
Improving our offerings based on usage patterns and feedback.
To operate and protect our Site
Monitoring Site performance and usage to maintain and improve functionality.
Detecting, preventing, and addressing technical or security issues, fraud, or misuse.
To send administrative and marketing communications
Sending important notices about changes to our terms, policies, or operations.
With your consent where required, sending information about products, services, events, or news that may be relevant to your organization.
To comply with legal obligations and enforce rights
Complying with applicable laws, regulations, and requests from competent authorities.
Keeping records for audit, compliance, and dispute‑resolution purposes.
Enforcing our Terms and Conditions and protecting EMS’s rights, property, and safety, and that of our clients and partners.
6. Legal bases for processing (Cameroon context)
Cameroon’s evolving data protection framework emphasizes consent and lawful bases for processing personal data. Depending on the situation, we may process your personal information based on:
Your consent: For example, when you tick a box or otherwise clearly agree to receive marketing communications, share certain optional details, or allow cookies that are not strictly necessary.
Compliance with legal obligations: Where we must process certain information to comply with Cameroonian laws, regulations, or lawful requests (e.g., accounting, tax, regulatory reporting).
Public interest or vital interests in limited cases: For example, where processing is necessary to protect rights, safety, or public health and is permitted by applicable law.
Where consent is required by law, we will obtain your explicit, informed, and freely given consent before processing your data for those purposes, and you may withdraw that consent at any time as described in Section 11.
7. Cookies and similar technologies
Our Site uses cookies and similar technologies to help it function properly and to understand how visitors use it.
What cookies do: Cookies are small text files placed on your device that allow the Site to recognize your device and store certain information.
Types of cookies we may use:
Strictly necessary cookies for core functions such as page navigation and security.
Performance/analytics cookies to understand visitor interactions and improve the Site.
Functionality cookies to remember preferences where applicable.
You can find more detailed information in our Cookies Policy, including specific cookie types, purposes, and storage periods, as well as how you can manage your preferences or disable cookies via your browser settings or a cookie banner/manager (if implemented).
8. How we share your information
We do not sell your personal information. We may share it in the following circumstances:
Service providers and technical partners
We may share information with third‑party service providers who perform services on our behalf, such as website hosting, IT support, analytics, communication tools, and customer relationship management. These providers are required to use the information only to provide services to us and must protect it appropriately.
Business partners and manufacturers
We may share information with international manufacturers, distributors, or logistics partners where necessary to:
Prepare and refine technical and commercial proposals.
Arrange supplies, shipments, or installations.
Provide technical support or service related to specific equipment.
Legal and regulatory disclosure
We may disclose information when required to do so by law, regulation, or legal process, or in response to lawful requests by public authorities.
Corporate transactions
In the event of a merger, acquisition, restructuring, or sale of all or part of our business, personal information may be transferred as part of the transaction, subject to continued protection consistent with this Policy.
In all cases, we take appropriate steps to ensure that recipients handle your information in accordance with applicable laws and adequate security measures.
9. International transfers
Because we work with international manufacturers and partners, your personal information may be transferred to and processed in countries outside Cameroon or your country of residence. These countries may have different data protection laws from those in Cameroon.
Where required by law, we will implement safeguards for such transfers, which may include contractual protections and ensuring that recipients provide an adequate level of data protection. Where specific authorization is required from the competent data protection authority for cross‑border transfers, we will follow the applicable procedures.
10. Data retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, including:
Maintaining ongoing business relationships and projects.
Responding to your inquiries and managing your requests.
Complying with legal, regulatory, tax, and accounting obligations.
Resolving disputes and enforcing agreements.
When personal information is no longer required for these purposes, we will take reasonable steps to delete, anonymize, or securely store it in accordance with applicable laws and internal policies.
11. Your rights
Under Cameroonian data protection law and other applicable regulations, you may have certain rights regarding your personal information. These may include:
Right to be informed: To receive clear information about how your data is collected and used, which this Policy aims to provide.
Right of access: To request confirmation as to whether your personal data is being processed and to obtain a copy of that data.
Right to rectification: To request correction of inaccurate or incomplete personal information.
Right to erasure (“right to be forgotten”): To request deletion of your personal data in certain circumstances, for example where it is no longer necessary or where you withdraw consent and there is no other legal basis for processing.
Right to restriction of processing: To request that we limit the processing of your data in specific situations.
Right to object to processing: To object to certain processing activities, particularly direct marketing.
Right to data portability: Where applicable, to receive your personal data in a structured, commonly used, and machine‑readable format and to transmit it to another controller.
Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time, without affecting the lawfulness of processing before withdrawal.
To exercise any of these rights, please contact us using the details in Section 15. We may need to verify your identity before responding to your request and will respond within the time limits required by applicable law.
You also have the right to lodge a complaint with the competent data protection authority in Cameroon if you believe your data protection rights have been violated.
12. Marketing communications
We may use your contact information to send you marketing communications about our products, services, events, or initiatives that may be relevant to your organization, especially if you are a healthcare provider or manufacturer.
Where required by law, we will obtain your consent before sending marketing communications, and you can withdraw your consent at any time.
You can opt out of marketing emails by using the “unsubscribe” link in the messages or by contacting us directly.
Even if you opt out of marketing, we may still send non‑marketing messages, such as service notices or responses to your direct inquiries.
13. Data security
We implement reasonable technical and organizational security measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.
These may include access controls, secure servers, encryption in transit for certain communications, and internal policies and training relating to data protection. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
14. Children’s privacy
The Site is intended for adult professionals and business representatives and is not directed to children under 18.
We do not knowingly collect personal information from children under 18 through the Site. If you believe that a child has provided us with personal information, please contact us so we can take appropriate steps to delete such information as required by law.
15. Third‑party websites and services
The Site may contain links to third‑party websites or services, including social media platforms, manufacturers’ websites, logistics providers, or other partners.
We are not responsible for the privacy practices, content, or security of such third‑party sites. We encourage you to review the privacy policies of these sites before providing them with any personal information.
16. Changes to this Privacy Policy
We may update this Policy from time to time to reflect changes in our practices, technologies, legal requirements, or the features of the Site.
When we make changes, we will revise the “Last updated” date at the top of this page and, where appropriate, provide additional notice (for example, by posting a notice on the Site). We encourage you to review this Policy periodically to stay informed about how we handle your information.
17. How to contact us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:
Eva Medical Services Ltd (EMS)
Address: Molyko Buea, Southwest Region – Cameroon
Phone: +237 692892151 / 677932112
Email: contact@evamedicalcm.com
If you are contacting us to exercise your data protection rights, please clearly state which right you wish to exercise and provide sufficient information to help us verify your identity and locate your data.